We believe the incident to be resolved. Thank you for your patience.
Aug 2, 15:41 PDT
We have restored all affected documents, so if you had a failed signature request it has likely been sent out. Thank you for your patience, we will continue to monitor this.
Aug 2, 14:41 PDT
We have restored most of the affected documents, and are continuing to work on restoring the remainder.
Aug 2, 13:23 PDT
The issue has been identified and a fix is being implemented.
Aug 2, 10:18 PDT
Our monitoring has identified new occurrences of the errors which continue to impact document conversion workflows. Our engineering team has identified the root cause and are working on mitigation steps.
Aug 2, 10:17 PDT
Document errors began increasing at 12:10 AM Pacific Time on Sunday, August 1st, 2021.
A workaround has been implemented and the situation is being actively monitored.
These errors may have impacted document conversion workflows between 12:10 AM Pacific and ~1:30 PM Pacific Time on Sunday, August 1st.
Aug 1, 14:18 PDT