HelloSign / HelloFax Status

All Systems Operational

HelloSign Operational

HelloSign for Salesforce Operational

HelloFax Operational

HelloWorks Operational

HelloSign API Operational

HelloWorks API Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

HelloSign for Salesforce v4.15 Push Upgrade (Production Orgs) Sep 16, 05:00-06:00 PDT

HelloSign for Salesforce v4.15 will be pushed to customer production orgs on September 16, 2020, at 5:00a PST. If you'd like to experience the new version before then, please visit https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000EFmGIUA1.

Release notes can be found at https://sfdc-docs.hellosign.com.

If you are experiencing any issues, please contact our Support Team at support@hellosign.com.
Posted on Sep 8, 17:40 PDT

HelloWorks Product Update Sep 17, 10:30-11:30 PDT

Update - We will be undergoing scheduled maintenance during this time.
Sep 17, 10:48 PDT

Scheduled - Our next HelloWorks product release is scheduled for 9/17/2020. The product will continue to be operational during this time. If you are experiencing any issues, please contact our Support Team at hwsupport@hellosign.com.
To see the detailed release note please visit https://faq.hellosign.com/hc/en-us/articles/360049851671-HelloWorks-Release-43
Sep 14, 15:30 PDT

System Metrics Month Week Day

HelloFax Uptime

Fetching

HelloSign Uptime

Fetching

HelloSign API Response Time

Fetching

HelloWorks Uptime

Fetching

Past Incidents

Sep 23, 2020

No incidents reported today.

Sep 22, 2020

No incidents reported.

Sep 21, 2020

No incidents reported.

Sep 20, 2020

No incidents reported.

Sep 19, 2020

No incidents reported.

Sep 18, 2020

No incidents reported.

Sep 17, 2020

No incidents reported.

Sep 16, 2020

HelloSign Product Update

Completed - The scheduled maintenance has been completed.
Sep 16, 12:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 11:00 PDT

Scheduled - We have a Product Release on 2020-09-16. There are no planned outages associated with this release. If you are experiencing any issues, please contact our Support Team at support@hellosign.com.

For more information about what's changing, take a look at our release notes here: https://faq.hellosign.com/hc/en-us/articles/360049290632-HelloSign-Release-94.
Sep 16, 10:25 PDT

Sep 15, 2020

No incidents reported.

Sep 14, 2020

HelloWorks Product Update

Completed - The scheduled maintenance has been completed.
Sep 14, 15:25 PDT

Update - We will be undergoing scheduled maintenance during this time.
Sep 8, 09:32 PDT

Scheduled - Our next HelloWorks product release is scheduled for 9/9/2020. The product will continue to be operational during this time. If you are experiencing any issues, please contact our Support Team at hwsupport@hellosign.com
Sep 9, 13:04 PDT

Sep 13, 2020

No incidents reported.

Sep 12, 2020

No incidents reported.

Sep 11, 2020

HelloSign for Salesforce v4.15 Push Upgrade (Sandbox Orgs)

Completed - The scheduled maintenance has been completed.
Sep 11, 06:15 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 05:00 PDT

Scheduled - HelloSign for Salesforce v4.15 will be pushed to customer sandbox orgs on September 11, 2020, at 5:00a PST. If you'd like to experience the new version before then, please visit https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000EFmGIUA1.

Release notes can be found at https://sfdc-docs.hellosign.com.

If you are experiencing any issues, please contact our Support Team at support@hellosign.com.
Sep 10, 17:47 PDT

Sep 10, 2020

No incidents reported.

Sep 9, 2020

HelloSign for Salesforce v4.14 Push Upgrade (Sandbox Orgs)

Completed - The scheduled maintenance has been completed.
Sep 9, 06:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 05:00 PDT

Scheduled - HelloSign for Salesforce v4.14 will be pushed to customer sandbox orgs on September 9, 2020, at 5:00a PST. If you'd like to experience the new version before then, please visit https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000EFmGIUA1.

Release notes can be found at https://sfdc-docs.hellosign.com.

If you are experiencing any issues, please contact our Support Team at support@hellosign.com.
Sep 8, 17:40 PDT