All Systems Operational
HelloSign Operational
HelloSign for Salesforce Operational
HelloFax Operational
HelloWorks Operational
HelloSign API Operational
HelloWorks API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
HelloFax Uptime
Fetching
HelloSign Uptime
Fetching
HelloSign API Response Time
Fetching
HelloWorks Uptime
Fetching
Past Incidents
Oct 23, 2020

No incidents reported today.

Oct 22, 2020

No incidents reported.

Oct 21, 2020
Completed - The scheduled maintenance has been completed.
Oct 21, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 05:01 PDT
Scheduled - HelloSign for Salesforce v4.17 will be pushed to customer production orgs on October 21, 2020, at 5:00a PDT. If you'd like to experience the new version before then, please visit https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000EFmGIUA1.

Release notes can be found at https://sfdc-docs.hellosign.com.

If you are experiencing any issues, please contact our Support Team at support@hellosign.com.
Oct 14, 11:23 PDT
Oct 20, 2020

No incidents reported.

Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020
Resolved - Service is back to normal and the incident is resolved.
Oct 16, 11:48 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 16, 11:26 PDT
Identified - We identified a hardware issue with our cloud provider and a fix is being implemented.
Oct 16, 11:23 PDT
Update - We are continuing to investigate this issue.
Oct 16, 11:18 PDT
Update - We are continuing to investigate this issue.
Oct 16, 11:16 PDT
Investigating - We’re currently experiencing intermittent service outages on our HelloSign and HelloFax platforms. We are actively working on a resolution and will update you as soon as possible. We apologize for any inconvenience and appreciate your patience as our team urgently works on this!
Oct 16, 10:32 PDT
Oct 15, 2020

No incidents reported.

Oct 14, 2020
Completed - The scheduled maintenance has been completed.
Oct 14, 13:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 12:30 PDT
Scheduled - HelloSign for Salesforce v4.17 will be pushed to customer sandbox orgs on October 14, 2020, at 12:30p PDT. If you'd like to experience the new version before then, please visit https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000EFmGIUA1.

Release notes can be found at https://sfdc-docs.hellosign.com.

If you are experiencing any issues, please contact our Support Team at support@hellosign.com.
Oct 14, 11:21 PDT
Completed - The scheduled maintenance has been completed.
Oct 14, 11:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 10:00 PDT
Scheduled - Our next HelloWorks product release is scheduled for 10/14/2020. The product will continue to be operational during this time. If you are experiencing any issues, please contact our Support Team at hwsupport@hellosign.com.
Oct 9, 13:05 PDT
Oct 13, 2020
Resolved - This incident has been resolved.
Oct 13, 11:51 PDT
Monitoring - Site response-time is returning to normal. We are continuing to monitor the system while our backlog processes.
Oct 13, 09:51 PDT
Update - We are continuing to work on a fix for this issue.
Oct 13, 09:44 PDT
Identified - We have identified the root cause and are deploying a fix.
Oct 13, 07:17 PDT
Investigating - Site performance slow we are investigating causes.
Oct 13, 06:24 PDT
Oct 12, 2020

No incidents reported.

Oct 11, 2020

No incidents reported.

Oct 10, 2020

No incidents reported.

Oct 9, 2020
Resolved - Today's incident is resolved.
Oct 9, 16:02 PDT
Monitoring - Performance improvements are in place, monitoring continues. Resolution is being tracked with our cloud provider.
Oct 9, 13:40 PDT
Update - Document generation for HelloWorks is affected by this event. Documents will be retried later today.
Oct 9, 11:02 PDT
Update - We are continuing to work on a fix for this issue.
Oct 9, 10:52 PDT
Update - Little has changed since our last update, site performance remains poor. We are continuing to work with our cloud provider to track a resolution.
Oct 9, 10:38 PDT
Update - We are continuing to work with our cloud provider to track a resolution, and apologize for the troubles.
Oct 9, 09:33 PDT
Update - We are continuing to work with our cloud provider to track a resolution, though are building workarounds to solve the immediate problems.
Oct 9, 08:56 PDT
Update - Signature request delivery and document finalizations are responding normally, but we are still experiencing site and API availability issues. We are continuing to work with our cloud provider for a resolution.
Oct 9, 08:24 PDT
Update - We are continuing to work with our cloud provider to track a resolution.
Oct 9, 07:46 PDT
Update - We are seeing some improvements in performance, but are continuing to work closely with our cloud provider to track resolution.
Oct 9, 07:09 PDT
Update - We are continuing to work with our cloud provider to track a resolution.
Oct 9, 06:30 PDT
Identified - We have identified an issue with our cloud provider, and are working closely with them to track resolution.
Oct 9, 06:03 PDT
Investigating - We are currently investigating delays in document conversion and signature request delivery.
Oct 9, 05:48 PDT