All Systems Operational
HelloSign Operational
HelloSign for Salesforce Operational
HelloFax Operational
HelloWorks Operational
HelloSign API Operational
HelloWorks API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
HelloFax Uptime
Fetching
HelloSign Uptime
Fetching
HelloSign API Response Time
Fetching
HelloWorks Uptime
Fetching
Past Incidents
Aug 5, 2021

No incidents reported today.

Aug 4, 2021

No incidents reported.

Aug 3, 2021

No incidents reported.

Aug 2, 2021
Resolved - We believe the incident to be resolved. Thank you for your patience.
Aug 2, 15:41 PDT
Monitoring - We have restored all affected documents, so if you had a failed signature request it has likely been sent out. Thank you for your patience, we will continue to monitor this.
Aug 2, 14:41 PDT
Update - We have restored most of the affected documents, and are continuing to work on restoring the remainder.
Aug 2, 13:23 PDT
Identified - The issue has been identified and a fix is being implemented.
Aug 2, 10:18 PDT
Update - Our monitoring has identified new occurrences of the errors which continue to impact document conversion workflows. Our engineering team has identified the root cause and are working on mitigation steps.
Aug 2, 10:17 PDT
Monitoring - Document errors began increasing at 12:10 AM Pacific Time on Sunday, August 1st, 2021.

A workaround has been implemented and the situation is being actively monitored.

These errors may have impacted document conversion workflows between 12:10 AM Pacific and ~1:30 PM Pacific Time on Sunday, August 1st.
Aug 1, 14:18 PDT
Aug 1, 2021
Resolved - The document conversion error rate began increasing at 12:10 AM Pacific Time, these errors may have impacted document conversion workflows
Aug 1, 00:00 PDT
Jul 31, 2021

No incidents reported.

Jul 30, 2021

No incidents reported.

Jul 29, 2021

No incidents reported.

Jul 28, 2021

No incidents reported.

Jul 27, 2021

No incidents reported.

Jul 26, 2021

No incidents reported.

Jul 25, 2021

No incidents reported.

Jul 24, 2021

No incidents reported.

Jul 23, 2021

No incidents reported.

Jul 22, 2021

No incidents reported.