All Systems Operational
HelloSign Operational
HelloSign for Salesforce Operational
HelloFax Operational
HelloWorks Operational
HelloSign API Operational
HelloWorks API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
HelloWorks Product Update Mar 3, 11:00-12:00 PST
Our next HelloWorks product release is scheduled for 3/3/2020. If you are experiencing any issues, please contact our Support Team at hwsupport@hellosign.com.
Posted on Feb 26, 09:31 PST
HelloFax Uptime
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HelloSign Uptime
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HelloSign API Response Time
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HelloWorks Uptime
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Past Incidents
Feb 27, 2020

No incidents reported today.

Feb 26, 2020

No incidents reported.

Feb 25, 2020

No incidents reported.

Feb 24, 2020

No incidents reported.

Feb 23, 2020

No incidents reported.

Feb 22, 2020

No incidents reported.

Feb 21, 2020

No incidents reported.

Feb 20, 2020
Completed - The scheduled maintenance has been completed.
Feb 20, 12:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 10:00 PST
Scheduled - We have a Product Release on 2020-02-20. There are no planned outages associated with this release. If you are experiencing any issues, please contact our Support Team at support@hellosign.com.
Feb 11, 18:32 PST
Feb 19, 2020
Completed - The scheduled maintenance has been completed.
Feb 19, 07:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 07:00 PST
Scheduled - The latest version of HelloSign for Salesforce v4 will be pushed to customer production orgs on February 19, 2020, at 7:00a PST. (Only customers currently using HelloSign for Salesforce v4 will receive updates.)

If you are experiencing any issues, please contact our Support Team at support@hellosign.com. If you'd like to experience the new version before then, please visit https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000EFmGIUA1.

Release notes can be found at https://sfdc-docs.hellosign.com.
Feb 12, 15:22 PST
Feb 18, 2020

No incidents reported.

Feb 17, 2020
Resolved - The backlog has cleared. Service should be back to normal.
Feb 17, 08:04 PST
Update - The source of the slowdown has been removed. We are working through a backlog of documents, so the perceived delay in document finalization should be getting shorter. We expect full recovery in 15 to 25 minutes.
Feb 17, 07:46 PST
Identified - We started experiencing a major slowdown in document finalization staring about 15:10 UTC. The cause has been identified, and a fix is in process. Thank you for your patience.
Feb 17, 07:27 PST
Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.

Feb 14, 2020

No incidents reported.

Feb 13, 2020
Completed - The scheduled maintenance has been completed.
Feb 13, 06:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 06:00 PST
Scheduled - The latest version of HelloSign for Salesforce v4 will be pushed to customer sandbox orgs on February 12, 2020, at 6:00a PST. (Only customers currently using HelloSign for Salesforce v4 will receive updates.)

If you are experiencing any issues, please contact our Support Team at support@hellosign.com. If you'd like to experience the new version before then, please visit https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000EFmGIUA1.

Release notes can be found at https://sfdc-docs.hellosign.com.
Feb 12, 15:18 PST