All Systems Operational
HelloSign Operational
HelloSign for Salesforce Operational
HelloFax Operational
HelloWorks Operational
HelloSign API Operational
HelloWorks API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Planned maintenance Oct 23, 20:00-21:00 PDT
Update - Reminder: One week from tomorrow we will be putting the site into maintenance mode for between 30 and 45 minutes to do urgent site stability work. Please see the previous notice for the full description of what will be done and why.
Oct 15, 07:18 PDT
Scheduled - HelloSign will be performing maintenance to improve reliability of components involved in our September 27th incident. This requires us to enter maintenance mode. Maintenance mode will put up a static page on all of our web endpoints, issue HTTP 503 - Service Unavailable codes for our API endpoints, and will cause an outage for integrations such as HelloSign for SalesForce, Dropbox, Google, and Slack. The outage is expected to take between 30 and 45 minutes, but may go as long as 60. We will return the site to normal service as soon as our maintenance is completed.

HelloWorks will not be entering maintenance mode; however, adding attachments to workflows will result in an error, finalized documents will be delayed in delivery, and logins to the Portal will not be possible. Finalized documents will still deliver once we are out of the outage.

Thank you for your patience.
Sep 30, 12:56 PDT
HelloFax Uptime
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HelloSign Uptime
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HelloSign API Response Time
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HelloWorks Uptime
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Past Incidents
Oct 22, 2021

No incidents reported today.

Oct 21, 2021
Resolved - This incident has been resolved.
Oct 21, 12:03 PDT
Update - Performance restored, monitoring continues.
Oct 20, 11:47 PDT
Monitoring - A contributing cause has been identified and a fix applied, monitoring.
Oct 20, 11:34 PDT
Investigating - Performance is presently degraded, investigating.
Oct 20, 11:03 PDT
Oct 20, 2021
Oct 19, 2021
Completed - The scheduled maintenance has been completed.
Oct 19, 16:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 13:01 PDT
Scheduled - Our next product release is scheduled for 2021-10-19. Our product will be fully operational during this time. If you do experience any issues, please contact our Support Team at support@hellosign.com. They’ll be happy to assist you.

For more information about what's changing, take a look at our release notes here: https://faq.hellosign.com/hc/en-us/articles/4411596379277-HelloSign-Release-114
Oct 19, 12:00 PDT
Oct 18, 2021

No incidents reported.

Oct 17, 2021

No incidents reported.

Oct 16, 2021

No incidents reported.

Oct 15, 2021

No incidents reported.

Oct 14, 2021

No incidents reported.

Oct 13, 2021

No incidents reported.

Oct 12, 2021

No incidents reported.

Oct 11, 2021

No incidents reported.

Oct 10, 2021

No incidents reported.

Oct 9, 2021

No incidents reported.

Oct 8, 2021

No incidents reported.