All Systems Operational
HelloSign Homepage   Operational
HelloFax Homepage   Operational
HelloSign API   Operational
HelloWorks API   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
HelloWorks Product Update Jun 20, 10:00-11:00 PDT
Our next HelloWorks product release is scheduled for 6/20/2018. The HelloWorks product may be unavailable for up to an hour. If you are experiencing any issues, please contact our Support Team at support@hellosign.com
Posted on Jun 18, 12:30 PDT
System Metrics Month Week Day
HelloFax Uptime
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HelloSign Uptime
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HelloSign API Response Time
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HelloWorks Uptime
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Past Incidents
Jun 19, 2018

No incidents reported today.

Jun 18, 2018

No incidents reported.

Jun 17, 2018

No incidents reported.

Jun 16, 2018

No incidents reported.

Jun 15, 2018

No incidents reported.

Jun 14, 2018

No incidents reported.

Jun 13, 2018

No incidents reported.

Jun 12, 2018

No incidents reported.

Jun 11, 2018

No incidents reported.

Jun 10, 2018

No incidents reported.

Jun 9, 2018

No incidents reported.

Jun 8, 2018
Increased error rates in HelloSign and HelloFax.
Resolved - After effects of the event appear to have tapered off. Delivery times are returning back to their usual levels. We have identified the likely suspect for the event and are working on a long term solution.
Jun 8, 10:04 PDT
Update - We are continuing to monitor for any further issues.
Jun 8, 09:15 PDT
Update - Outbound faxes were being delayed due to a provider issue.
Jun 8, 09:10 PDT
Monitoring - The increased error rates event appears to be over. We are continuing to monitor the situation. This event delayed some transmissions, which will deliver with increased latencies.
Jun 8, 08:46 PDT
Investigating - We have identified increased error rates occurring in the HelloSign and HelloFax applications, and are investigating the cause.
Jun 8, 08:28 PDT
Jun 7, 2018

No incidents reported.

Jun 6, 2018
HelloWorks Product Update
Completed - The scheduled maintenance has been completed.
Jun 6, 12:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 11:00 PDT
Scheduled - Our next HelloWorks product release is schedule for 6/6/2018. The HelloWorks product may be unavailable for up to an hour. If you are experiencing any issues, please contact our Support Team at support@hellosign.com
Jun 1, 11:15 PDT
Product Update
Completed - The scheduled maintenance has been completed.
Jun 6, 11:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 10:00 PDT
Scheduled - Our next product release is scheduled for 6/6/2018. There are no planned outages associated with this release. If you are experiencing any issues, please contact our Support Team at support@hellosign.com.

For more information about what's changing, take a look at our release notes here: https://faq.hellosign.com/hc/en-us/articles/360004509712
May 29, 17:33 PDT
Site response is slow
Resolved - Site stability is looking good, so we are resolving this incident.
Jun 6, 10:51 PDT
Monitoring - The backlog is largely worked through and response times are returning back to their usual levels.
Jun 6, 10:42 PDT
Identified - We have identified the cause and are working through the backlog of requests. The site will continue to be slow until we have caught up.
Jun 6, 10:25 PDT
Investigating - We are investigating slow responses on the HelloSign UI and API.
Jun 6, 10:18 PDT
Jun 5, 2018

No incidents reported.

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