All Systems Operational
HelloSign Operational
HelloSign for Salesforce Operational
HelloFax Operational
HelloWorks Operational
HelloSign API Operational
HelloWorks API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
HelloFax Uptime
Fetching
HelloSign Uptime
Fetching
HelloSign API Response Time
Fetching
HelloWorks Uptime
Fetching
Past Incidents
Nov 29, 2021

No incidents reported today.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021

No incidents reported.

Nov 23, 2021
Completed - The scheduled maintenance has been completed.
Nov 23, 16:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 14:00 PST
Scheduled - Our HelloWorks product release is scheduled for 11/22/2021. The product will continue to be operational during this time. If you are experiencing any issues, please contact our Support Team at hwsupport@hellosign.com.
Nov 22, 15:39 PST
Resolved - HelloSign had degraded performance from 9:25 AM Pacific until 10:40 AM Pacific
Nov 23, 10:49 PST
Nov 22, 2021

No incidents reported.

Nov 21, 2021

No incidents reported.

Nov 20, 2021

No incidents reported.

Nov 19, 2021

No incidents reported.

Nov 18, 2021

No incidents reported.

Nov 17, 2021

No incidents reported.

Nov 16, 2021
Resolved - The service has been healthy since our last update, and we have confidence the issue will not reoccur. Thank you for your patience.
Nov 16, 15:47 PST
Monitoring - We have exited emergency mode, and it was quite successful in helping us resolve the loading issues. Signature requests should be processing in their usual times now. We have identified areas of improvement to help us avoid this situation in the future. We will continue to monitor the system to make sure this is truly resolved.
Nov 16, 14:13 PST
Update - We are going to be entering emergency mode for a short time in order to adjust resources to handle increased loading. We apologize for this inconvenience, but this should shorten the overall event.
Nov 16, 13:13 PST
Update - We are continuing to work on addressing these issues, but expect the issues to remain for more time. We apologize for how long this is taking, but this is our top priority.
Nov 16, 12:21 PST
Update - We are continuing to work on addressing these issues, but we expect the issues to remain for at minimum one more hour. Outbound faxes and signature requests sent through API and the user interface are currently highly backlogged. All signature requests will be sent though.
Nov 16, 11:22 PST
Update - We are continuing to work on addressing these issues. Outbound faxes for HelloFax are also seeing significant delays. All signature requests are queued and will eventually be tried.
Nov 16, 10:23 PST
Identified - HelloSign and HelloFax are experiencing significant delays in API processing time, which started about 16:25 UTC. We have identified the issue and are working towards a resolution.
Nov 16, 09:42 PST
Nov 15, 2021

No incidents reported.