HelloSign / HelloFax Status

All Systems Operational

HelloSign Operational

HelloSign for Salesforce Operational

HelloFax Operational

HelloWorks Operational

HelloSign API Operational

HelloWorks API Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

HelloFax Uptime

Fetching

HelloSign Uptime

Fetching

HelloSign API Response Time

Fetching

HelloWorks Uptime

Fetching

Past Incidents

Aug 5, 2021

No incidents reported today.

Aug 4, 2021

No incidents reported.

Aug 3, 2021

No incidents reported.

Aug 2, 2021

Document conversion error rate increase

Resolved - We believe the incident to be resolved. Thank you for your patience.
Aug 2, 15:41 PDT

Monitoring - We have restored all affected documents, so if you had a failed signature request it has likely been sent out. Thank you for your patience, we will continue to monitor this.
Aug 2, 14:41 PDT

Update - We have restored most of the affected documents, and are continuing to work on restoring the remainder.
Aug 2, 13:23 PDT

Identified - The issue has been identified and a fix is being implemented.
Aug 2, 10:18 PDT

Update - Our monitoring has identified new occurrences of the errors which continue to impact document conversion workflows. Our engineering team has identified the root cause and are working on mitigation steps.
Aug 2, 10:17 PDT

Monitoring - Document errors began increasing at 12:10 AM Pacific Time on Sunday, August 1st, 2021.

A workaround has been implemented and the situation is being actively monitored.

These errors may have impacted document conversion workflows between 12:10 AM Pacific and ~1:30 PM Pacific Time on Sunday, August 1st.
Aug 1, 14:18 PDT

Aug 1, 2021

Document conversion errors

Resolved - The document conversion error rate began increasing at 12:10 AM Pacific Time, these errors may have impacted document conversion workflows
Aug 1, 00:00 PDT

Jul 31, 2021

No incidents reported.

Jul 30, 2021

No incidents reported.

Jul 29, 2021

No incidents reported.

Jul 28, 2021

No incidents reported.

Jul 27, 2021

No incidents reported.

Jul 26, 2021

No incidents reported.

Jul 25, 2021

No incidents reported.

Jul 24, 2021

No incidents reported.

Jul 23, 2021

No incidents reported.

Jul 22, 2021

No incidents reported.