All Systems Operational
Uptime over the past 90 days. View historical uptime.
Core Operational
90 days ago
99.99 % uptime
Today
Send signature requests Operational
90 days ago
99.99 % uptime
Today
Form sending through Dropbox Forms Operational
90 days ago
99.99 % uptime
Today
Finished document delivery Operational
90 days ago
99.99 % uptime
Today
Receive faxes Operational
90 days ago
99.99 % uptime
Today
Web Operational
90 days ago
99.99 % uptime
Today
Document signing through Dropbox Sign and Fax Operational
90 days ago
99.99 % uptime
Today
Form filling through Dropbox Forms Operational
90 days ago
99.99 % uptime
Today
Fax sending through Dropbox Fax Operational
90 days ago
99.99 % uptime
Today
Embedded signing through Dropbox Sign Operational
90 days ago
99.99 % uptime
Today
API Operational
90 days ago
99.99 % uptime
Today
API callbacks from Dropbox Sign Operational
90 days ago
99.99 % uptime
Today
API callbacks from Dropbox Forms Operational
90 days ago
99.99 % uptime
Today
Integrations Operational
90 days ago
99.99 % uptime
Today
Salesforce Operational
90 days ago
99.99 % uptime
Today
HubSpot Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Maintenance with an outage for Sign and Fax Jan 6, 2024 21:00-21:30 PST
We will be undergoing scheduled maintenance during this time.
Posted on Sep 22, 2023 - 08:21 PDT
System Metrics Month Week Day
Dropbox Sign API Response Time
Fetching
Past Incidents
Sep 28, 2023

No incidents reported today.

Sep 27, 2023
Dropbox Sign Product Update
Completed - The scheduled maintenance has been completed.
Sep 27, 15:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 11:01 PDT
Scheduled - Our next product release is scheduled for 2023-09-27. Our product will be fully operational during this time. If you do experience any issues, please contact our Support Team at support@hellosign.com. They’ll be happy to assist you.
Sep 27, 10:15 PDT
SMS signature requests may not be working as expected.
Resolved - This incident has been resolved.
Sep 27, 14:01 PDT
Identified - On Friday, September 26, 2023, at 14:45 PDT, we posted a status page update about issues with SMS signature requests. We have since removed that update as it was originally misclassified. Currently, the issue has been identified and we are actively working with a third party on a solution. Until this is resolved, please rely on email signature requests.
Sep 26, 14:58 PDT
Sep 26, 2023
Sep 25, 2023

No incidents reported.

Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

No incidents reported.

Sep 21, 2023

No incidents reported.

Sep 20, 2023
Dropbox Sign Product Update
Completed - The scheduled maintenance has been completed.
Sep 20, 16:45 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 12:46 PDT
Scheduled - Our next product release is scheduled for 2023-09-20. Our product will be fully operational during this time. If you do experience any issues, please contact our Support Team at support@hellosign.com. They’ll be happy to assist you.
Sep 20, 12:06 PDT
Sep 19, 2023

No incidents reported.

Sep 18, 2023

No incidents reported.

Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023
There's an increase in error during signing.
Resolved - Our team has resolved the issue. Requests may have been impacted if Text Tags were used between 17:00 - 22:00 UTC. Requests using Text Tags can now be sent normally.
Sep 15, 16:40 PDT
Update - We are continuing to monitor for any further issues.
Sep 15, 15:20 PDT
Monitoring - We experienced an issue with our API and Text Tags feature that blocked both signing and sending new requests. We've identified the issue and it has now been resolved. We will continue to monitor the fix.
Sep 15, 15:20 PDT
Investigating - We are currently experiencing issue with signing. We are working to resolve the issue as quickly as possible. Thank you for your patience.
Sep 15, 13:59 PDT
Sep 14, 2023
Signature requests experiencing misplaced/missing fields and signatures
Resolved - This incident has been resolved.
Sep 14, 17:47 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 14, 11:31 PDT
Update - We apologize for the delay on this issue, we’re still actively investigating. Thanks for your patience.
Sep 14, 08:32 PDT
Update - Our team is still investigating these reports, and we'll continue to provide updates as we have them. This issue is not wide spread and most documents are unaffected.
Sep 13, 22:54 PDT
Update - Investigation still in progress. Thanks for your patience.
Sep 13, 20:27 PDT
Update - We are continuing to investigate and will reach out with another update shortly.
Sep 13, 19:10 PDT
Update - We are continuing to investigate the issue.
Sep 13, 18:41 PDT
Investigating - We are currently receiving reports of some users experiencing misplaced/missing fields and signatures in some of their requests. We are working to resolve the issue as quickly as possible. Thank you for your patience.
Sep 13, 18:09 PDT
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