HelloSign / HelloFax Status

All Systems Operational

HelloSign Operational

HelloSign for Salesforce Operational

HelloFax Operational

HelloWorks Operational

HelloSign API Operational

HelloWorks API Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

HelloSign for Salesforce v4.10 Push Upgrade (Production Orgs) Jun 3, 05:00-06:00 PDT

HelloSign for Salesforce v4.10 will be pushed to customer production orgs on Wednesday, June 3, 2020, at 5:00a PDT. If you'd like to experience the new version before then, please visit https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000EFmGIUA1.

Release notes can be found at https://sfdc-docs.hellosign.com.

If you are experiencing any issues, please contact our Support Team at support@hellosign.com.
Posted on May 27, 16:01 PDT

HelloSign Product Update Jun 3, 10:00-11:00 PDT

We have a Product Release on 2020-06-03. There are no planned outages associated with this release. If you are experiencing any issues, please contact our Support Team at support@hellosign.com.
Posted on Jun 1, 16:37 PDT

System Metrics Month Week Day

HelloFax Uptime

Fetching

HelloSign Uptime

Fetching

HelloSign API Response Time

Fetching

HelloWorks Uptime

Fetching

Past Incidents

Jun 2, 2020

No incidents reported today.

Jun 1, 2020

No incidents reported.

May 31, 2020

No incidents reported.

May 30, 2020

No incidents reported.

May 29, 2020

No incidents reported.

May 28, 2020

API Dashboard issues

Resolved - The incident has been resolved.
May 28, 10:30 PDT

Identified - We have identified the issue and a fix is in progress. We are clearing the backlog.
May 28, 09:54 PDT

Update - We are continuing to investigate this issue.
May 28, 08:53 PDT

Investigating - We are currently investigating issues with the API Dashboard and document search.
May 28, 08:51 PDT

HelloSign for Salesforce v4.10 Push Upgrade (Sandbox Orgs)

Completed - The scheduled maintenance has been completed.
May 28, 06:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 05:00 PDT

Scheduled - HelloSign for Salesforce v4.10 will be pushed to customer sandbox orgs on Thursday, May 28, 2020, at 5:00a PDT. If you'd like to experience the new version before then, please visit https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000EFmGIUA1.

Release notes can be found at https://sfdc-docs.hellosign.com.

If you are experiencing any issues, please contact our Support Team at support@hellosign.com.
May 27, 16:01 PDT

May 27, 2020

HelloWorks Product Update

Completed - The scheduled maintenance has been completed.
May 27, 12:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 11:00 PDT

Scheduled - Our next HelloWorks product release is scheduled for 5/21/2020. If you are experiencing any issues, please contact our Support Team at hwsupport@hellosign.com.
May 13, 15:46 PDT

May 26, 2020

No incidents reported.

May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020

No incidents reported.

May 21, 2020

No incidents reported.

May 20, 2020

No incidents reported.

May 19, 2020

No incidents reported.