Excessive site response times

Incident Report for Dropbox Sign and Fax

Resolved

Performance is back where we expect it to be, we do not anticipate this issue returning.
Posted Feb 20, 2019 - 11:37 PST

Monitoring

Our recovery plan has been implemented, and signs are looking quite promising. Response times are returning to normal, and backlogs are processing.
Posted Feb 20, 2019 - 10:46 PST

Identified

We have isolated the system responsible for the delays and intermittent timeouts, and are working on a recovery plan.
Posted Feb 20, 2019 - 10:20 PST

Investigating

We are investigating the source of excessive delays in site and API response times. This includes UI, API, and Salesforce.
Posted Feb 20, 2019 - 09:28 PST