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All affected faxes should now be visible in the Faxes page. Thank you for your patience.
Posted Sep 09, 2022 - 16:48 PDT
Update
Until we finish repopulating, faxes affected by this issue can still be accessed through use of the link in email.
Posted Sep 09, 2022 - 12:43 PDT
Monitoring
New faxes will now show up in the faxes page. Older faxes affected by this issue will be populating over the next few hours.
Posted Sep 09, 2022 - 12:00 PDT
Identified
We have identified the issue preventing faxes from appearing on the documents page, and are working on a fix.
Posted Sep 09, 2022 - 11:09 PDT
Investigating
We are investigating reports of received faxes not appearing on the Faxes page. Fax receipt and delivery is working as expected. This does not affect HelloSign or HelloWorks.
