Delayed Document & Upload Processing

Incident Report for HelloSign / HelloFax

Resolved

This incident has been resolved.

Posted Apr 23, 2020 - 13:29 PDT

Monitoring

We have identified root-cause and are monitoring.

Posted Apr 23, 2020 - 07:56 PDT

Investigating

Document conversion & upload, and some site functions are operating slowly.

Posted Apr 23, 2020 - 07:47 PDT

This incident affected: HelloSign, HelloSign for Salesforce, HelloFax, and HelloSign API.