Extensive delays in web and API response-times

Incident Report for Dropbox Sign and Fax

Resolved

This incident has been resolved.
Posted Feb 27, 2018 - 15:32 PST

Monitoring

The unusual loading is passing, and response-times are returning to normal. We continue to monitor the situation.
Posted Feb 27, 2018 - 12:37 PST

Identified

We have isolated the problem to an upstream provider clearing a bottleneck, causing an order of magnitude more traffic on that channel than is normal. We are scaling up to accommodate the backlog.
Posted Feb 27, 2018 - 12:33 PST

Investigating

We are experiencing extensive delays in web and API times. This includes delays in sending and receiving faxes through HelloFax. We are working to isolate the issue.
Posted Feb 27, 2018 - 12:26 PST
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