Delays for certain document generations

Incident Report for Dropbox Sign and Fax

Resolved

The issue does not seem to be reoccurring, so we are closing this incident.

Posted Feb 19, 2019 - 10:47 PST

Monitoring

The issue with our vendor seems to be passing, backlogged document generations are processing. We will continue to keep an eye on this functionality.

Posted Feb 19, 2019 - 09:12 PST

Identified

A vendor of ours is experiencing an outage that affects a small number of our customers. If this outage affects you, finalized documents (all signers have signed) will be significantly delayed. We are working with our vendor to determine resolution timeframes.

Posted Feb 19, 2019 - 08:14 PST