Delayed Inbound Faxes

Incident Report for Dropbox Sign and Fax

Resolved

The inbound fax delay has been resolved and all faxes should be arriving now. The delay was due to an updated IPv6 configuration that was incompatible with our load balancers. We have since reverted this configuration change.
Posted Jul 12, 2016 - 17:02 PDT

Monitoring

Fix has been deployed and we are monitoring incoming faxes.
Posted Jul 12, 2016 - 16:43 PDT

Identified

We have identified the root cause of the delay in inbound faxes and are deploying a fix.
Posted Jul 12, 2016 - 16:37 PDT

Investigating

We are currently experiencing an abnormal delay receiving inbound faxes and are investigating to find a root cause.
Posted Jul 12, 2016 - 16:26 PDT
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