Service Unavailable

Incident Report for Dropbox Sign and Fax

Resolved

We identified and fixed a site outage that affected a portion of our users between 1:28 and 1:39 PM PDT today, preventing them from accessing our site. This was the result of an unexpected surge in traffic, which we responded to automatically by scaling up more servers to handle the load. Those servers are now operational and service has been restored.
Posted Aug 13, 2015 - 14:22 PDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Aug 13, 2015 - 13:45 PDT

Investigating

We are aware of an issue causing HelloSign and HelloFax to be unavailable for all users. We are currently investigating.
Posted Aug 13, 2015 - 13:43 PDT
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