Unexpected site availability problems

Incident Report for Dropbox Sign and Fax

Resolved

The technical cause of this outage was a bad webserver configuration. We believe we have a strong understanding of the exact failure mode, and have high confidence this problem will not reoccur in the near term. HelloSign apologizes for this failure of human processes.
Posted Dec 20, 2018 - 19:49 PST

Monitoring

We have identified the change that prompted this outage, and have reverted it. We expect full site functionality to be present immediately.
Posted Dec 20, 2018 - 19:19 PST

Identified

The issue has been identified, we are working to bring full functionality back to the sites.
Posted Dec 20, 2018 - 19:06 PST

Investigating

We have identified a site availability issue. We are investigating the causes.
Posted Dec 20, 2018 - 18:49 PST
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