Unexpected site availability problems
Incident Report for Dropbox Sign, Fax, and Forms
Resolved
The technical cause of this outage was a bad webserver configuration. We believe we have a strong understanding of the exact failure mode, and have high confidence this problem will not reoccur in the near term. HelloSign apologizes for this failure of human processes.
Posted Dec 20, 2018 - 19:49 PST
Monitoring
We have identified the change that prompted this outage, and have reverted it. We expect full site functionality to be present immediately.
Posted Dec 20, 2018 - 19:19 PST
Identified
The issue has been identified, we are working to bring full functionality back to the sites.
Posted Dec 20, 2018 - 19:06 PST
Investigating
We have identified a site availability issue. We are investigating the causes.
Posted Dec 20, 2018 - 18:49 PST
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