Delays in document processing

Incident Report for Dropbox Sign and Fax

Resolved

The backlog is processed, site responsiveness is back to usual, and jobs should be processing as normal.
Posted Mar 20, 2020 - 10:23 PDT

Update

The condition causing the delay appears to be clearing, but we have a significant backlog to process. Document and signature status in 'sending' or 'pending' states will move after this backlog is cleared.
Posted Mar 20, 2020 - 10:04 PDT

Identified

We are currently experiencing significant delays in sending new signature requests and finalizing documents. We have identified the problem and are working on a remediation.
Posted Mar 20, 2020 - 09:53 PDT
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