Site and API slowness in HelloFax/HelloSign

Incident Report for Dropbox Sign and Fax

Resolved

Response-times have returned to normal, and look to stay that way. We apologize for the inconvenience.
Posted Mar 20, 2018 - 06:30 PDT

Monitoring

The incident appears to have been relatively brief, though wide-spread, and involved in our network provider. Response-times are returning to normal.
Posted Mar 20, 2018 - 06:17 PDT

Investigating

The HelloSign and HelloFax sites and APIs are currently experiencing excessive latencies. We are investigating the cause.
Posted Mar 20, 2018 - 06:05 PDT