Delays in site-response and document rendering

Incident Report for Dropbox Sign and Fax

Resolved

The backlog has been worked, site performance should be back to usual. Thank you for your patience.
Posted Nov 19, 2019 - 08:50 PST

Monitoring

The cause of the slowdown has been identified, and we are recovering. Performance will be slow while we process the backlog, but should clear relatively soon.
Posted Nov 19, 2019 - 08:41 PST

Investigating

We are currently experiencing a slowdown in page loading, and rendering documents in our editor. This impacts both HelloFax and HelloSign, including their APIs. HelloWorks may experience slowdowns in document deliveries.
Posted Nov 19, 2019 - 08:20 PST