HelloSign/Fax Site Slowness

Incident Report for Dropbox Sign, Fax, and Forms

Resolved

Thank you for your patience. This issue is now resolved.
Posted Oct 30, 2019 - 15:38 PDT

Update

Services are operational. Sincere apologies for the degraded performance you may have encountered.
Posted Oct 30, 2019 - 14:55 PDT

Monitoring

The issue has been addressed, and relevant services are being monitored actively.We apologize for the increased latency you may have encountered over the course of this event.
Posted Oct 30, 2019 - 14:48 PDT

Identified

We've identified a viable cause for the latency and are implementing fixes accordingly
Posted Oct 30, 2019 - 12:08 PDT

Investigating

At this time, we are experiencing degraded services on our Hellosign and Hellofax platforms. Service is operational but may be latent or degraded in quality. We are actively working on a resolution and will update you as soon as possible.
Posted Oct 30, 2019 - 10:28 PDT