File conversion issues for specific file formats

Incident Report for HelloSign / HelloFax

Resolved

We have restored the conversion system to the original state.

Posted May 09, 2022 - 21:01 PDT

Monitoring

We identified an issue converting some file formats. We have successfully diverted these conversions to a failover method, be advised that this may lead to text layout and positioning differences for Office file formats (including .doc and .docx).

Posted May 09, 2022 - 18:28 PDT

This incident affected: HelloSign, HelloSign for Salesforce, HelloFax, HelloWorks, HelloSign API, and HelloWorks API.