HelloSign site and API slowness

Incident Report for Dropbox Sign and Fax

Resolved

The site and API have been stable for the last 2 hours. We continue to monitor performance.
Posted Sep 06, 2016 - 20:00 PDT

Identified

We believe we have isolated the resource responsible for the slowness. We have implemented a workaround to get traffic around the balky part. A full solution is being developed, thanks again for your patience.
Posted Sep 06, 2016 - 17:42 PDT

Investigating

There has been a periodic slowness to the HelloSign UI and API this afternoon, we are still trying to identify the factors that contribute to it. At this time, we are very much involved in tracing this down. Thank you for your patience.
Posted Sep 06, 2016 - 15:58 PDT
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