HelloSign/Fax site slowness

Incident Report for Dropbox Sign and Fax

Resolved

Site operations have returned to normal
Posted Sep 28, 2020 - 17:37 PDT

Update

We've exited emergency maintenance. HelloSign and HelloFax are up and degraded.
Posted Sep 28, 2020 - 16:42 PDT

Update

We are continuing to investigate this issue.
Posted Sep 28, 2020 - 16:02 PDT

Update

Entering emergency maintenance mode. HelloSign and HelloFax will be completely down, HelloWorks may be partially impacted
Posted Sep 28, 2020 - 16:02 PDT

Update

Still reviewing optimizations for the impacted performance areas
Posted Sep 28, 2020 - 15:51 PDT

Update

Continuing to monitor the rollout of the fix
Posted Sep 28, 2020 - 15:33 PDT

Update

We have identified a cause and a fix is being rolled out.
Posted Sep 28, 2020 - 14:42 PDT

Update

We are continuing to investigate this issue.
Posted Sep 28, 2020 - 14:02 PDT

Investigating

We are currently investigating site slowness in HelloSign and HelloFax
Posted Sep 28, 2020 - 14:02 PDT