Increased error rates in HelloSign and HelloFax.

Incident Report for Dropbox Sign and Fax

Resolved

After effects of the event appear to have tapered off. Delivery times are returning back to their usual levels. We have identified the likely suspect for the event and are working on a long term solution.
Posted Jun 08, 2018 - 10:04 PDT

Update

We are continuing to monitor for any further issues.
Posted Jun 08, 2018 - 09:15 PDT

Update

Outbound faxes were being delayed due to a provider issue.
Posted Jun 08, 2018 - 09:10 PDT

Monitoring

The increased error rates event appears to be over. We are continuing to monitor the situation. This event delayed some transmissions, which will deliver with increased latencies.
Posted Jun 08, 2018 - 08:46 PDT

Investigating

We have identified increased error rates occurring in the HelloSign and HelloFax applications, and are investigating the cause.
Posted Jun 08, 2018 - 08:28 PDT
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