Document finalization is delayed

Incident Report for Dropbox Sign and Fax

Resolved

A fix has been deployed and our metrics are showing normal latencies for document finalization.
Posted May 18, 2020 - 16:04 PDT

Update

We have identified the probable cause and are working on remediating the problem.
Posted May 18, 2020 - 14:19 PDT

Identified

We are investigating reports of PDF signature warnings on finalized documents and delays in generating new finalized documents.
Posted May 18, 2020 - 13:16 PDT