Slowdown in document handling operations
Incident Report for HelloSign / HelloFax
Resolved
Response times have returned to normal, and all backlogs have flushed. We consider this incident resolved.
Posted 13 days ago. Jul 11, 2019 - 13:19 PDT
Monitoring
A lingering impact from the latest release has been identified as the culprit and has been rolled back. Document operations should now be responding normally.
Posted 13 days ago. Jul 11, 2019 - 12:31 PDT
Investigating
We are currently investigating a slowdown in document handling operations, such as document uploads, final document delivery, and similar events.
Posted 13 days ago. Jul 11, 2019 - 12:11 PDT
This incident affected: HelloSign, HelloFax, and HelloSign API.