Email vendor message processing delays

Incident Report for HelloSign / HelloFax

Resolved

The incident has been resolved as reported by our vendor, as of Nov 11, 11:59 PST.

Posted Nov 11, 2020 - 12:11 PST

Monitoring

The vendor has implemented a fix and we're monitoring the results.

Posted Nov 11, 2020 - 11:39 PST

Investigating

We are experiencing email delivery delays. We are monitoring our vendor status and will update regularly as this is resolved.

Posted Nov 11, 2020 - 09:42 PST

This incident affected: HelloSign, HelloSign for Salesforce, HelloFax, HelloWorks, HelloSign API, and HelloWorks API.