Elevated error rates in the application

Incident Report for Dropbox Sign and Fax

Resolved

The problem is well understood, and a short term fix has been applied. A longer term fix will be developed for release soon.
Posted Jun 01, 2016 - 16:30 PDT

Monitoring

Between 2:55 and 3:13PM Pacific time today (5:55 and 6:13PM Eastern) we experienced a period of elevated error rates in the site and in the API. The problem was noticed quickly, and resolved. Performance is back to normal, but we are monitoring the system closely to ensure it does not recur.
Posted Jun 01, 2016 - 15:28 PDT