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The fix is undergoing further validation. We expect deploy of the fix after 1400 UTC. Thank you for your patience.
Posted Jul 02, 2019 - 19:02 PDT
Update
Fix development continues and is undergoing validation.
Posted Jul 02, 2019 - 14:30 PDT
Monitoring
The incident began at 13:50 UTC as an intermittent failure on signature-related API calls. Web-page requests to signature related pages were also intermittent, but were either fully out or fully working for a given browser session. Resolution occurred at 15:47 UTC. A more permanent fix to this issue is being developed.
Posted Jul 02, 2019 - 09:06 PDT
Update
A hotfix is in place to restore service while we work on a more durable fix. We are now operational on all products.
Posted Jul 02, 2019 - 08:56 PDT
Identified
We have identified the problem and are working on a fix. On investigation it appears that HelloWorks processes are not affected by this incident and never were.
Posted Jul 02, 2019 - 08:44 PDT
Investigating
We are currently experiencing a failure in signing documents and creating signature requests for both the HelloSign, and HelloFax products. HelloWorks is also affected, but only in the signing stage. HelloSign is working on this.
