We are currently investigating performance problems with our API endpoints

Incident Report for Dropbox Sign, Fax, and Forms

Resolved

This incident has been resolved.
Posted Aug 04, 2025 - 09:13 PDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Aug 04, 2025 - 07:53 PDT

Update

We are continuing to investigate this issue.
Posted Aug 04, 2025 - 06:36 PDT

Investigating

We are currently investigating performance problems with our site and API endpoints. Thank you for your patience while we work to resolve this issue.
Posted Aug 04, 2025 - 04:43 PDT
This incident affected: Core (Send signature requests, Finished document delivery), Web (Document signing through Dropbox Sign and Fax), and API (API callbacks from Dropbox Sign).