There's an increase in error during signing.

Incident Report for Dropbox Sign, Fax, and Forms

Resolved

Our team has resolved the issue. Requests may have been impacted if Text Tags were used between 17:00 - 22:00 UTC. Requests using Text Tags can now be sent normally.

Posted Sep 15, 2023 - 16:40 PDT

Update

We are continuing to monitor for any further issues.

Posted Sep 15, 2023 - 15:20 PDT

Monitoring

We experienced an issue with our API and Text Tags feature that blocked both signing and sending new requests. We've identified the issue and it has now been resolved. We will continue to monitor the fix.

Posted Sep 15, 2023 - 15:20 PDT

Investigating

We are currently experiencing issue with signing. We are working to resolve the issue as quickly as possible. Thank you for your patience.

Posted Sep 15, 2023 - 13:59 PDT

This incident affected: Core (Send signature requests) and Web (Document signing through Dropbox Sign and Fax).