Excessive site response times
Incident Report for Dropbox Sign, Fax, and Forms
Resolved
The fix is working as expected, response times have recovered and backlogs are mostly processed. We apologize for the problems of the last week.
Posted Feb 25, 2019 - 10:10 PST
Identified
We are implementing a fix to address the issue. Response times are improving.
Posted Feb 25, 2019 - 09:58 PST
Investigating
We are experiencing an unexpected re-occurrence of the incident from last Wednesday. Site and API response times for HelloFax and HelloSign are very slow. Document generation for HelloWorks is also affected.
Posted Feb 25, 2019 - 09:30 PST