Partially Degraded Service

Incident Report for Dropbox Sign and Fax

Resolved

The underlying issue is resolved. Document conversions are processing normally.
Posted Aug 14, 2020 - 10:25 PDT

Update

All observed symptoms have been resolved, system is operational.
Posted Aug 14, 2020 - 09:18 PDT

Monitoring

We have fixed the backlog issue; monitoring for further unusual system behaviour
Posted Aug 14, 2020 - 08:17 PDT

Identified

It appears that we have identified a fix that moves us back towards normal service. Response times should be normalizing
Posted Aug 14, 2020 - 07:44 PDT

Investigating

There is a minor issue with document conversions that is slowing new uploads. A likely cause is being investigated.
Posted Aug 14, 2020 - 07:39 PDT