Document conversion backlog

Incident Report for Dropbox Sign, Fax, and Forms

Resolved

We are recovered from the event and are no longer experiencing delays.
Posted Jul 29, 2020 - 08:25 PDT

Update

We are working on our backlogs. Users of our Embedded Signing feature should no longer be seeing delays.
Posted Jul 29, 2020 - 08:15 PDT

Identified

The issue has been identified, we are working with a core provider now for a resolution. Document conversions should be restored very shortly. Signature request delivery and document finalization remains slow.
Posted Jul 29, 2020 - 07:47 PDT

Investigating

We are currently experiencing a backlog of document conversions, which impacts our document editor. This impacts both HelloFax and HelloSign.
Posted Jul 29, 2020 - 07:31 PDT