Dropbox Sign System Status

Document conversion backlog

Incident Report for Dropbox Sign, Fax, and Forms

Resolved

We are recovered from the event and are no longer experiencing delays.
Posted Jul 29, 2020 - 08:25 PDT

Update

We are working on our backlogs. Users of our Embedded Signing feature should no longer be seeing delays.
Posted Jul 29, 2020 - 08:15 PDT

Identified

The issue has been identified, we are working with a core provider now for a resolution. Document conversions should be restored very shortly. Signature request delivery and document finalization remains slow.
Posted Jul 29, 2020 - 07:47 PDT

Investigating

We are currently experiencing a backlog of document conversions, which impacts our document editor. This impacts both HelloFax and HelloSign.
Posted Jul 29, 2020 - 07:31 PDT