Document conversions for MS-Office types are having high error rates

Incident Report for Dropbox Sign and Fax

Resolved

An error of this type has not reoccurred in some time. We consider this incident closed.
Posted Jul 26, 2019 - 10:46 PDT

Monitoring

The rollback is completed, MS office file-type conversion errors should be back to their usual range.
Posted Jul 26, 2019 - 10:03 PDT

Identified

The source of the problem has been isolated. We are rolling back a change to bring office file-type conversion error-rates down.
Posted Jul 26, 2019 - 09:27 PDT

Investigating

We are investigating the cause of conversion-failures for files from MS Office. At this time .pdf is not affected. HelloWorks is not affected.
Posted Jul 26, 2019 - 08:59 PDT