Document conversions for MS-Office types are having high error rates
Incident Report for Dropbox Sign, Fax, and Forms
Resolved
An error of this type has not reoccurred in some time. We consider this incident closed.
Posted Jul 26, 2019 - 10:46 PDT
Monitoring
The rollback is completed, MS office file-type conversion errors should be back to their usual range.
Posted Jul 26, 2019 - 10:03 PDT
Identified
The source of the problem has been isolated. We are rolling back a change to bring office file-type conversion error-rates down.
Posted Jul 26, 2019 - 09:27 PDT
Investigating
We are investigating the cause of conversion-failures for files from MS Office. At this time .pdf is not affected. HelloWorks is not affected.
Posted Jul 26, 2019 - 08:59 PDT