Intermittent Service Outage
Incident
Report for Dropbox Sign and Fax
Resolved
All service has been restored to HelloFax, HelloSign, and their respective APIs.
To summarize, at about 9:40 AM PST today, we were alerted of degraded performance as a result of a region-wide outage experienced by our service provider, Amazon Web Services (AWS). Like many companies, we rely on AWS for much of our infrastructure. AWS was able to restore service around 2:00 PM and we followed suit, bringing our systems online, monitoring performance, and confirming everything was functioning properly.
We deeply apologize for the inconvenience caused by this outage. Our team is continually evolving our back-up and disaster recovery procedures, and we will be conducting a post mortem shortly to find ways to mitigate risks associated with large scale outages from our service providers. Thank you for your patience and support.
To summarize, at about 9:40 AM PST today, we were alerted of degraded performance as a result of a region-wide outage experienced by our service provider, Amazon Web Services (AWS). Like many companies, we rely on AWS for much of our infrastructure. AWS was able to restore service around 2:00 PM and we followed suit, bringing our systems online, monitoring performance, and confirming everything was functioning properly.
We deeply apologize for the inconvenience caused by this outage. Our team is continually evolving our back-up and disaster recovery procedures, and we will be conducting a post mortem shortly to find ways to mitigate risks associated with large scale outages from our service providers. Thank you for your patience and support.
Monitoring
Service has been restored and verified and we are monitoring the system.
Update
We are beginning to see partial recovery to Amazon's services and will continue to stand by to restore access to HelloFax, HelloSign and the HelloSign API. We expect to have an update within the hour.
Identified
Our service provider has confirmed high error rates, has identified the issue and is working to restore normal operations. We are standing by to restore service as soon as they have resolved the issue.
Update
We have placed our site in maintenance mode while we investigate the outage with Amazon Web Services (https://status.aws.amazon.com/), which means HelloFax, HelloSign and HelloSign API platforms are currently unavailable. We are actively working to restore service and will update you ASAP.
Investigating
At this time, we are experiencing intermittent service outages on our HelloFax, HelloSign and HelloSign API platforms due to an issue with our service provider. We are actively working on a resolution and will update you as soon as possible.