Site response is slow

Incident Report for Dropbox Sign and Fax

Resolved

Site stability is looking good, so we are resolving this incident.
Posted Jun 06, 2018 - 10:51 PDT

Monitoring

The backlog is largely worked through and response times are returning back to their usual levels.
Posted Jun 06, 2018 - 10:42 PDT

Identified

We have identified the cause and are working through the backlog of requests. The site will continue to be slow until we have caught up.
Posted Jun 06, 2018 - 10:25 PDT

Investigating

We are investigating slow responses on the HelloSign UI and API.
Posted Jun 06, 2018 - 10:18 PDT