Dropbox Sign was not working as expected for some users
Incident Report for Dropbox Sign, Fax, and Forms
Resolved
All file uploads utilizing Microsoft Office documents (.xlsx, xls, .docx, .doc, .pptx, .ppt) were failing during 15:37 - 18:41 UTC due to an issue with our file conversion process. Affected requests returned both file error and unknown error. The issue has since been resolved.
Posted Sep 03, 2024 - 12:28 PDT