Degraded performance

Incident Report for Dropbox Sign and Fax

Resolved

We have implemented a fix to improve the efficiency of a key database query, which resolves the degraded performance experienced by some HelloSign users this morning.

We're very sorry for any inconvenience.
Posted Aug 25, 2016 - 15:30 PDT

Identified

We have identified the issue and are monitoring a temporary fix while we finalize a more robust resolution.
Posted Aug 25, 2016 - 11:44 PDT

Investigating

We have received reports of degraded performance for some users of HelloSign and the HelloSign API, resulting in timeouts when creating signature requests and templates. We are investigating to find a root cause.
Posted Aug 25, 2016 - 10:24 PDT