Delayed Document Processing

Incident Report for HelloSign / HelloFax

Resolved

This incident has been resolved.

Posted Mar 16, 2020 - 13:35 PDT

Update

Document processing is no longer delayed, continuing monitoring.

Posted Mar 16, 2020 - 13:06 PDT

Monitoring

The issue is clearing. However, we are still monitoring the situation.

Posted Mar 16, 2020 - 12:53 PDT

Update

We are continuing to investigate this issue.

Posted Mar 16, 2020 - 12:29 PDT

Investigating

We're experiencing heavy load and users may experience delayed document processing.

Posted Mar 16, 2020 - 12:19 PDT

This incident affected: HelloSign and HelloFax.