HelloSign API - Rejecting some valid requests

Incident Report for Dropbox Sign and Fax

Resolved

The incident has been resolved.
Posted Sep 22, 2021 - 12:03 PDT

Update

A fix has been implemented and we are monitoring the changes.
Posted Sep 22, 2021 - 11:09 PDT

Monitoring

A fix has been implemented and we are monitoring the changes.
Posted Sep 22, 2021 - 11:06 PDT

Identified

The issue has been identified and a fix is being tested.
Posted Sep 22, 2021 - 09:50 PDT