Document upload performance issues
Incident Report for HelloSign / HelloFax
Resolved
The faxing backlog appears to be fully caught up.
Posted Sep 24, 2019 - 09:29 PDT
Monitoring
The inbound faxing issue has been resolved. We are currently processing a backlog, but it should finish quickly.
Posted Sep 24, 2019 - 09:12 PDT
Identified
Site performance and document uploads have returned to normal latencies. Inbound faxing remains an issue.
Posted Sep 24, 2019 - 08:33 PDT
Update
During this investigation we have discovered our inbound faxing provider is having an outage. Inbound faxes are not arriving, or are arriving very slowly.
Posted Sep 24, 2019 - 08:31 PDT
Investigating
We are currently experiencing large slowdowns in handling document uploads. We are investigating the cause.
Posted Sep 24, 2019 - 08:13 PDT
This incident affected: HelloSign, HelloFax, HelloWorks, HelloSign API, and HelloWorks API.