Document upload performance issues

Incident Report for Dropbox Sign and Fax

Resolved

The faxing backlog appears to be fully caught up.

Posted Sep 24, 2019 - 09:29 PDT

Monitoring

The inbound faxing issue has been resolved. We are currently processing a backlog, but it should finish quickly.

Posted Sep 24, 2019 - 09:12 PDT

Identified

Site performance and document uploads have returned to normal latencies. Inbound faxing remains an issue.

Posted Sep 24, 2019 - 08:33 PDT

Update

During this investigation we have discovered our inbound faxing provider is having an outage. Inbound faxes are not arriving, or are arriving very slowly.

Posted Sep 24, 2019 - 08:31 PDT

Investigating

We are currently experiencing large slowdowns in handling document uploads. We are investigating the cause.

Posted Sep 24, 2019 - 08:13 PDT