Dropbox Sign System Status

Delays in document processing

Incident Report for Dropbox Sign, Fax, and Forms

Resolved

The backlog has processed and site responsiveness has returned to normal.
Posted Apr 21, 2020 - 09:44 PDT

Update

A fix is in place, and we are processing our backlog. We expect full recovery of the document backlog and site performance within 15 minutes.
Posted Apr 21, 2020 - 09:34 PDT

Monitoring

We are currently experiencing delays in document operations, such as uploading for editing and finalizing after the last signature. The problem is with a vendor, we are monitoring the situation. Once the vendor problem is resolved, we expect the backlog of document operations to clear fairly quickly.
Posted Apr 21, 2020 - 09:19 PDT
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