Web site, not API, has intermittent access issues

Incident Report for Dropbox Sign and Fax

Resolved

The HelloFax and HelloSign websites are now functioning correctly.

Service was restored at 5:02pm Pacific (8:02pm Eastern), and remained consistent in their performance. We have a more thorough understanding of the underlying causes. This was a complex failure, with both technical and human process failures combining to produce the outage.

Again, our apologies.
Posted Aug 16, 2016 - 17:31 PDT

Identified

The www.hellosign.com and www.hellofax.com sites are having occasional troubles with logins and some page-loads. We incorrectly resolved the earlier incident, this is a continuation of that. Our apologies.

API customers are not affected by this problem.
Posted Aug 16, 2016 - 16:49 PDT
← Current Status Powered by Atlassian Statuspage